Support
Ticket tracking
Let customers view request status, updates, and next steps without contacting agents.
Portal features
Powerful customer portal features
Everything you need to deliver exceptional customer self-service.
Submit Requests
Create and submit support tickets with ease.
Track Progress
Monitor the status of your requests in real-time.
Direct Communication
Chat directly with support agents on your tickets.
Self-Service Articles
Browse our comprehensive knowledge base.
Smart Search
Find answers instantly with AI-powered search.
Secure Access
Enterprise-grade security for your data.
More portal capabilities
Ticket History
Access your complete support history anytime.
Step-by-Step Guides
Follow detailed guides to resolve issues.
Smart Notifications
Stay informed with customizable alerts.
Profile Management
Manage your account settings and preferences.
Activity Dashboard
View your support activity at a glance.
Article Updates
Get notified when articles are updated.
Customer Experience Integrations
Give customers one place to request help and track progress
Ziqme Customer Portal connects support requests, knowledge, and profile data in a self-service experience.
Self-service
Knowledge search
Surface approved answers before customers create new requests.
Compliance
Data export
Support customer data access workflows with structured foundations.
Customer Self-Service
Reduce support friction with transparent request management
Give customers visibility into their requests while helping teams reduce repetitive status updates.
Track open requests
Customers can see ticket status, ownership, and recent updates in one place.
- Fewer status-check tickets
- Better transparency
- Clear next steps
Find answers before filing
Recommend relevant help content during the request flow.
- Higher self-service use
- Cleaner intake
- Reduced backlog
Support account workflows
Connect requests to customer profile data and compliance workflows.
- Better context
- Structured exports
- Auditable activity
Why Ziqme
A portal connected to the support operating model
Ziqme Customer Portal gives customers visibility while preserving internal workflow control.
CapabilityZiqme Customer PortalLegacy tools
Request visibility
Customer-facing ticket status and updates
Email threads and repeated follow-ups
Self-service
Knowledge suggestions before ticket creation
Separate FAQ links customers may never find
Compliance
Structured customer data and foundations
Manual data assembly
Transparent support without exposing internal complexity
Provide customer visibility while keeping permissions, auditability, and workflow boundaries in place.
- Customer request tracking
- Knowledge-first intake
- Structured data foundation